Return Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return policy.
Return Window
14 Days
From the date of delivery
Condition
Unworn & Tagged
Original packaging required
How to Return
- Contact Us: Email us at hello@kamelkross.com with your order number and reason for return.
- Get Approval: We'll respond within 24-48 hours with return instructions and a return authorization number.
- Pack It Up: Place the item(s) in the original packaging with all tags attached.
- Ship It: Send the package to the address provided in your return authorization email.
- Get Refunded: Once we receive and inspect the item, we'll process your refund within 5-7 business days.
Exchange Policy
Need a different size or color? We're happy to help with exchanges.
- Exchanges are subject to stock availability
- If the new item has a different price, we'll adjust accordingly
- Follow the same process as returns, but specify you want an exchange
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items that have been worn, washed, or altered
- Items without original tags
- Items marked as "Final Sale"
- Items returned after the 14-day window
Refund Information
- Refunds are processed to the original payment method
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer (unless the item was defective or we made an error)
Damaged or Defective Items?
If you received a damaged or defective item, please contact us immediately with photos of the issue. We'll make it right!